Last Updated: 20190702

Kenfil is committed to protecting your privacy. Please read the privacy policy for details about Kenfil website and services that you may use.

This Privacy Policy applies to data collected by Kenfil through the majority of its Web sites and services. It does not apply to those Kenfil sites, services and products that do not display or link to this statement or that have their own privacy statements.


Kenfil collects and uses your Personal Information to operate and improve its sites and deliver theservices and support or carry out the transactions you have requested. It may be used to contact you, and provide you with information about your transaction status including order confirmations, billing or payment, specific events in which you have registered. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences.

We also use your Personal Information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some Kenfil services, such as digital solutions, may send periodic member letters that are considered part of the service. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from Kenfil and its affiliates.

Personal Information collected on Kenfil sites and services may be stored and processed in Hong Kong or any other countries in which Kenfil or its affiliates, subsidiaries or agents maintain facilities, and by using a Kenfil site or service, you shall be deemed to consent to any such transfer of information outside of your country.


In order to access to Kenfil services, you may be asked to provide your Personal Information, such as your e-mail address, name, home or work address, telephone number or payment information (e.g., credit card number, billing information). The work information such as job title, industry, and other business or company information may be included. We may also collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites.

We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with Kenfil sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, location data, referring Website addresses, user IDs and passwords and the URL to which you browse away from our site if you click on a link on our site.

When you receive newsletters or promotional e-mail from Kenfil, we may use web beacons, customized links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you with more focused e-mail communications or other information.

In order to offer you a more consistent and personalized experience in your interactions with Kenfil, information collected through one Kenfil service may be combined with information obtained through other Kenfil services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general

geographic area based on your IP address in order to customize certain services to your geographicarea.


Kenfil may share your Personal Information with participants in our sales and marketing chain includingbut not limited to retailers, resellers, distributors, integrators, order fulfillers and some sale agents and channel partners, for the limited purposes of selling, marketing or providing support for Kenfil services.

Except as described in this statement, we will not disclose your Personal Information outside of Kenfil and its controlled subsidiaries and affiliates without your consent. Some Kenfil sites allow you to choose to share your Personal Information with select Kenfil partners so that they can contact you about their products, services or offers. Some other Kenfil sites do not share your contact information with third parties for marketing purposes, but instead may give you a choice as to whether you wish to receive communications from Kenfil on behalf of external business partners about a partner’s particular offering (without transferring your Personal Information to the third party). It may involve the transfer of your Personal Information to countries outside your home country or region, including outside the European Economic Area if that is your region, which may have a different level of data protection from your home country. See the Communication Preferences section below for more information.

Some Kenfil services may be co-branded and offered in conjunction with another company. If you register for or use such services, both Kenfil and the other company may receive information collected in conjunction with the co-branded services.

We occasionally engage other companies (which we shall be entitled to do so) to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the Personal Information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

We may access and/or disclose your Personal Information without your consent or notice to you if we believe such action is necessary to: (a) comply with the law or legal process served on Kenfil; (b) protect and defend the rights or property of Kenfil (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of Kenfil services or members of the public.

We will retain your Personal Information as necessary in connection with the purposes described in this Privacy Statement, for as long as your account is active.


Our legal basis for collecting and using your Personal Information as described in this privacy statement will depend on the Personal Information concerned and the specific context in which we collect it. In general, we collect and process your Personal Information on one or more of the following bases:

  • Your consent, for example where we have obtained your consent to process your Personal Information for certain activities (such as the use of cookies for online tracking and analysis). You are free to withdraw your consent at any time by contacting [email protected]. If you withdraw your consent, it will not affect the lawfulness of any processing based on your consent before you withdrew it. Where applicable, we may ask for your consent to processing at the point where you provide your Personal Information.
  • For compliance with a contractual obligation. We will advise you upon collection whether the provision of your Personal Information is mandatory and of the possible consequences if you do not provide us with your Personal Information.
  • For compliance with Kenfil’ legal obligations where other laws require the processing of your Personal Information (for example, taxation and anti-money laundering laws).
  • Kenfil’ (and its Business Partners’) legitimate interests which include the provision of this website and/or relevant products and services, and/or the carrying out of marketing and profiling activities, provided always that our legitimate interests are not outweighed by any prejudice or harm your rights and freedoms.


Where the processing of your Personal Information is subject to EU data protection laws, you have the following data subject rights. Please note that these rights are not absolute and in certain cases are subject to conditions as specified in applicable law:

    • Access: you have the right to request information about how we process your Personal Information and to obtain a copy of that Personal Information.
    • Rectification: you have the right to request the rectification of inaccurate Personal Information about you and for any incomplete Personal Information about you to be completed.
    • Objection: you have the right to object to the processing of your Personal Information, which is based on our legitimate interests (as described above).
    • Erasure: you have the right to request the erasure of your Personal Information (subject to certain conditions).
    • Automated decision-making: you have the right not to have a decision made about you that is based solely on automated processing if that decision produces legal or similarly significant effects concerning you.
    • Restriction: you have the right to ask us to restrict our processing of your Personal Information, so that we no longer process that information until the restriction is lifted.
    • Portability: you have the right to receive your Personal Information, which you have provided to us, in a structured, commonly used and machine-readable format and to have that information transmitted to another organization in certain circumstances.

If you have any questions about the type of Personal Information we hold about you or if you wish to request deletion or correction of Personal Information we hold about you, or exercise any other data subject right, please send a written request to [email protected] or to the postal address provided at “Contact Us” section on “About Us” page. While we will make reasonable efforts to accommodate your request, we reserve the right to reject such access requests or to impose restrictions or requirements upon such requests if required or permitted by applicable law.



You can stop the delivery of future promotional e-mail from Kenfil sites and services by following the specific instructions in the e-mail you receive.

You may also have the option of proactively making choices about the communications you receive from particular Kenfil sites or services by visiting the Subscription Centre allows you to choose

whether you wish to receive marketing communications from, and to subscribe or unsubscribe to newsletters about our products and services.

These communication choices do not apply to mandatory service communications that are considered part of certain Kenfil services, which you may receive periodically unless you cancel the service.


Kenfil is committed to protecting the security of your Personal Information. We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. For example, we store the Personal Information you provide on computer systems with limited access, which are located in controlled facilities. We ensure that we and our Business Partners have appropriate security safeguards to keep Personal Information secure.

If a password is used to help protect your accounts and Personal Information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.


Kenfil Web sites use “cookies” to enable you to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

Kenfil Web sites use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but

you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to use other interactive features of Kenfil sites and services that depend on cookies.


Kenfil Web pages may contain electronic images known as Web beacons – sometimes called single- pixel gifs -that may be used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We may include Web beacons in promotional e- mail messages or our newsletters in order to determine whether messages have been opened and acted upon.

Kenfil may also employ Web beacons from third parties in order to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns. We prohibit Web beacons on our sites from being used by third parties to collect or access your Personal Information.

Finally, we may work with other companies that advertise on Kenfil sites to place Web beacons on their sites in order to allow us to develop statistics on how often clicking on an advertisement on a Kenfil site results in a purchase or other action on the advertiser’s site.


The majority of the online banner advertisements you see on Kenfil Web pages are displayed by Kenfil. However, we might allow other companies, called third-party ad servers or ad networks, to display advertisements on Kenfil Web pages. Some of these ad networks may place a persistent cookie on your computer in order to recognize your computer each time they send you an online advertisement. In this way, ad networks may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. Kenfil does not have access to the cookies that may be placed by the third-party ad servers or ad networks. If you opt out of receiving targeted display advertising, the data associated with these cookies will not be used.


Kenfil will not sell, lease or rent its e-mail subscriber lists to third parties. While Kenfil continues to actively review and implement new technology, such as expanded filtering features, there is no currently available technology that will totally prevent the sending and receiving of unsolicited e-mail. Using tools such as the Inbox Protector and being cautious about the sharing of your e-mail address while online will help reduce the amount of unsolicited e-mail you receive.


If you have questions regarding this statement, you should first contact us by visiting “Contact Us” section.


We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the “last updated” date at the top of this statement. If there are material changes to this statement or in how Kenfil will use your Personal Information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how Kenfil is protecting your information.


Kenfil welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us by visiting “Contact Us” section.

© 2019 Kenfil Hong Kong Ltd. All rights reserved