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ITIL / IT Service Management Certification Training

What is ITIL? What is IT Service Management (ITSM)?

IT Infrastructure Library (ITIL) is a widespread set of best practices and the most widely accepted approach to assist organizations in developing a framework for IT Service Management (ITSM). IT Service Management is the top-down, business-driven approach to the management of IT services that focuses on addressing the strategic business value generated by IT organizations. The philosophy behind the adoption of ITIL is the recognition that organizations are becoming increasingly dependent on IT to satisfy and meet their corporate goals, which leads to an increased demand for high quality IT services.

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Course NameCOURSE CODECERTDAYEB/PROMO (HK$)STANDARD (HK$)
Confirmed ClassITIL 4 Foundation (includes exam)ITIL_CITIL Foundation313,000
Confirmed ClassITIL 4 FoundationITIL_TITIL Foundation112,000

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Course NameCOURSE CODECERTDAYEB/PROMO (HK$)STANDARD (HK$)
OSA: Operational Support & Analysis (includes exam)OSAITIL Intermediate5Exclusive Class ONLYPlease Contact Us for Details
RCV: Release, Control & Validation (includes exam)RCVITIL Intermediate5Exclusive Class ONLYPlease Contact Us for Details
SOA: Service Offerings & Agreements (includes exam)SOAITIL Intermediate5Exclusive Class ONLYPlease Contact Us for Details
PPO: Planning, Protection & Optimization (includes exam)PPOITIL Intermediate5Exclusive Class ONLYPlease Contact Us for Details

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Course NameCOURSE CODECERTDAYEB/PROMO (HK$)STANDARD (HK$)
SS: Service Strategy (includes exam) SSITIL Intermediate4Exclusive Class ONLYPlease Contact Us for Details
SD: Service Design (includes exam)SDITIL Intermediate4Exclusive Class ONLYPlease Contact Us for Details
ST: Service Transition (includes exam)STITIL Intermediate4Exclusive Class ONLYPlease Contact Us for Details
SO: Service Operation (includes exam)SOITIL Intermediate4Exclusive Class ONLYPlease Contact Us for Details
CSI: Continual Service Improvement (includes exam)CSIITIL Intermediate4Exclusive Class ONLYPlease Contact Us for Details

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Course NameCOURSE CODECERTDAYEB/PROMO (HK$)STANDARD (HK$)
MALC: Managing Across the LifecycleMALCITIL Expert5Exclusive Class ONLYPlease Contact Us for Details

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Course NameCOURSE CODECERTDAYEB/PROMO (HK$)STANDARD (HK$)
ISO/IEC 20000 Practitioner ISO_PISO/IEC 20000 Practitioner3Exclusive Class ONLYPlease Contact Us for Details
ISO/IEC 20000 Auditor ISO_AISO/IEC 20000 Auditor2Exclusive Class ONLYPlease Contact Us for Details