ITIL / IT Service Management Certification Training
What is ITIL? What is IT Service Management (ITSM)?
IT Infrastructure Library (ITIL) is a widespread set of best practices and the most widely accepted approach to assist organizations in developing a framework for IT Service Management (ITSM). IT Service Management is the top-down, business-driven approach to the management of IT services that focuses on addressing the strategic business value generated by IT organizations. The philosophy behind the adoption of ITIL is the recognition that organizations are becoming increasingly dependent on IT to satisfy and meet their corporate goals, which leads to an increased demand for high quality IT services.
Confirmed 
New 
Early Bird 
Promotion
| Course Name | COURSE CODE | CERT | DAY | EB/PROMO (HK$) | STANDARD (HK$) | ||
|---|---|---|---|---|---|---|---|
| ITIL 4 Foundation (includes exam) | ITIL_C | ITIL Foundation | 2 | – | 10,500 |
Confirmed New Early Bird Promotion
| Course Name | COURSE CODE | CERT | DAY | EB/PROMO (HK$) | STANDARD (HK$) | ||
|---|---|---|---|---|---|---|---|
| OSA: Operational Support & Analysis (includes exam) | OSA | ITIL Intermediate | 5 | Exclusive Class ONLY | Please Contact Us for Details | ||
| RCV: Release, Control & Validation (includes exam) | RCV | ITIL Intermediate | 5 | Exclusive Class ONLY | Please Contact Us for Details | ||
| SOA: Service Offerings & Agreements (includes exam) | SOA | ITIL Intermediate | 5 | Exclusive Class ONLY | Please Contact Us for Details | ||
| PPO: Planning, Protection & Optimization (includes exam) | PPO | ITIL Intermediate | 5 | Exclusive Class ONLY | Please Contact Us for Details |
Confirmed New Early Bird Promotion
| Course Name | COURSE CODE | CERT | DAY | EB/PROMO (HK$) | STANDARD (HK$) | ||
|---|---|---|---|---|---|---|---|
| SS: Service Strategy (includes exam) | SS | ITIL Intermediate | 4 | Exclusive Class ONLY | Please Contact Us for Details | ||
| SD: Service Design (includes exam) | SD | ITIL Intermediate | 4 | Exclusive Class ONLY | Please Contact Us for Details | ||
| ST: Service Transition (includes exam) | ST | ITIL Intermediate | 4 | Exclusive Class ONLY | Please Contact Us for Details | ||
| SO: Service Operation (includes exam) | SO | ITIL Intermediate | 4 | Exclusive Class ONLY | Please Contact Us for Details | ||
| CSI: Continual Service Improvement (includes exam) | CSI | ITIL Intermediate | 4 | Exclusive Class ONLY | Please Contact Us for Details |
Confirmed New Early Bird Promotion
| Course Name | COURSE CODE | CERT | DAY | EB/PROMO (HK$) | STANDARD (HK$) | ||
|---|---|---|---|---|---|---|---|
| MALC: Managing Across the Lifecycle | MALC | ITIL Expert | 5 | Exclusive Class ONLY | Please Contact Us for Details |
Confirmed New Early Bird Promotion
| Course Name | COURSE CODE | CERT | DAY | EB/PROMO (HK$) | STANDARD (HK$) | ||
|---|---|---|---|---|---|---|---|
| ISO/IEC 20000 Practitioner | ISO_P | ISO/IEC 20000 Practitioner | 3 | Exclusive Class ONLY | Please Contact Us for Details | ||
| ISO/IEC 20000 Auditor | ISO_A | ISO/IEC 20000 Auditor | 2 | Exclusive Class ONLY | Please Contact Us for Details |