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ITIL / IT Service Management Certification Training

What is ITIL? What is IT Service Management (ITSM)?

IT Infrastructure Library (ITIL) is a widespread set of best practices and the most widely accepted approach to assist organizations in developing a framework for IT Service Management (ITSM). IT Service Management is the top-down, business-driven approach to the management of IT services that focuses on addressing the strategic business value generated by IT organizations. The philosophy behind the adoption of ITIL is the recognition that organizations are becoming increasingly dependent on IT to satisfy and meet their corporate goals, which leads to an increased demand for high quality IT services.

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Confirmed ClassITIL_CITIL 4 Foundation (includes exam)ITIL Foundation210,500

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OSAOSA: Operational Support & Analysis (includes exam)ITIL Intermediate5Exclusive Class ONLYPlease Contact Us for Details
RCVRCV: Release, Control & Validation (includes exam)ITIL Intermediate5Exclusive Class ONLYPlease Contact Us for Details
SOASOA: Service Offerings & Agreements (includes exam)ITIL Intermediate5Exclusive Class ONLYPlease Contact Us for Details
PPOPPO: Planning, Protection & Optimization (includes exam)ITIL Intermediate5Exclusive Class ONLYPlease Contact Us for Details

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SSSS: Service Strategy (includes exam) ITIL Intermediate4Exclusive Class ONLYPlease Contact Us for Details
SDSD: Service Design (includes exam)ITIL Intermediate4Exclusive Class ONLYPlease Contact Us for Details
STST: Service Transition (includes exam)ITIL Intermediate4Exclusive Class ONLYPlease Contact Us for Details
SOSO: Service Operation (includes exam)ITIL Intermediate4Exclusive Class ONLYPlease Contact Us for Details
CSICSI: Continual Service Improvement (includes exam)ITIL Intermediate4Exclusive Class ONLYPlease Contact Us for Details

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MALCMALC: Managing Across the LifecycleITIL Expert5Exclusive Class ONLYPlease Contact Us for Details

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ISO_PISO/IEC 20000 Practitioner ISO/IEC 20000 Practitioner3Exclusive Class ONLYPlease Contact Us for Details
ISO_AISO/IEC 20000 Auditor ISO/IEC 20000 Auditor2Exclusive Class ONLYPlease Contact Us for Details