ITIL 4, the latest evolution of ITIL, builds on the core guidance of previous versions to provide comprehensive, practical, and proven guidance. It supports traditional service management activities, for example incident management and continual improvement, but can also be aligned to transformative technologies, such as Cloud, Automation, and AI.

The ITIL 4 certification scheme can be adapted to the learning requirements of the individual and the organization. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge.