Current Home > Professional Services > Microsoft Technologies Professional Services


Kenfil has devoted much of its focus in marketing and supporting Microsoft technologies. Our technical consultant & engineers are professionally trained by Microsoft and certified to deploy and support their products in the real world. We've delivered and engaged in many Microsoft technology projects ranging from 100users to over 3,000 users in Hong Kong and across the region. Our Professional Services mainly focus on projects related to Microsoft server-platforms,including design and implementing enterprise-wise platforms on Microsoft Active Directory®, Windows® and Exchange Servers, Microsoft Operations Manager (MOM) and System Management Server (SMS). We provide the scalable architecture for future expansion and development under distributed and secured conditions, which match the trend of requirement in today’s demanding business environment.

 

Infrastructure design and migration planning


1. Network System

New network system infrastructure design and setup

Existing network system infrastructure migration

Provide consultation services on overall system design


2. Messaging System

New messaging system design and setup

Existing messaging system migration

Upgrade from existing environment to Microsoft Exchange Server 2012

Overall system performance review


Infrastructure Management Solutions


1. System Health Check and Assessment

Microsoft Windows domain system health checking

Microsoft Windows / Active Directory review and health checking

Microsoft Exchange Server system health check and performance tuning


2. System Management

Deploying Microsoft System Center Operations Manager to manage systems distributed across Windows and non-Windows environments. It simplifies and automates the way business design, deploy and operate distributed system. It also features wizards for easier setup and implementation, as well as automated tasks for management packs across the system.


Office System Deployment & Technical Support Services


1. Desktop Deployment & Upgrade

Kenfil’s Desktop Deployment &Upgrade Solutions provide the most cost effective way to deploy, upgrade and manage the latest versions of Windows and Office.  We use methods and tools according to our practical experience gained from previous numerous rollouts, to ensure speed and fast deployment of the latest desktop solutions.  The overall implementation is based on detailed planning in order to prevent any loss of productivity and deliver a smooth transition for end-users.


2. Support & Maintenance Services

Companies are facing the challenge in managing the business operations in multiple locations; it is also the same challenge to IT managers to provide supports to general users from different offices.  Kenfil Supporting Services (KSS) give the range of support plans that are specially designed to help different companies release technical resources for more critical areas.  By leveraging our strong expertise team with rich experience in Microsoft technologies, our Supporting Services are available to all customers through an accessible and personalized approach.


We support and maintain the system availability of your company and solve problems promptly through a range of premier Kenfil Support Plans:


 Support Plan

Bronze

Silver

Gold

Platium

   No. of Support Incidence

Nil

Nil

Nil

Unlimited

   No. of Onsite Support Hours
   (Min. 2 hours per visit)

10

20

Unlimited

Unlimited






  Technical Telephone Support





   Available Hours

9am to 5pm

9am to 5pm

8am to 8pm

7 x 24

  Feedback  Time

6 hours

4 hours

4 hours

2 hours






  Onsite Support





   Available Hourse

9am to 5pm

9am to 5pm

8am to 8pm

7 x 24

   Reponse Time

6 hours

4 hours

4 hours

2 hours






  Other Services





   Account Management

-

-

Yes

Yes

   Account Support Review

Annually

Annually

Half Yearly

Quarterly

   System Health Check

-

-

Yes

Yes

   Mission Critical Escalation Support

-

-

Yes

Yes

   Remote Diagnostic Analysis

-

-

-

Yes

   Operating System Update

-

-

-

Yes

 

Microsoft Servers Platform Care Services


Many corporations become highly reliable on the Microsoft System & Application Servers to support their daily operations. Downtime and poor performance of these servers will seriously affect the company business; however, most of the reasons are not due to the servers themselves.  Many inter-operational issues between servers will cause such problems and become much complicated if the numbers and kinds of Microsoft servers increasing. It requires high maintenance cost to manage and support such kinds of network environment.

Our expertise and experience in Microsoft server technology, together with the close partnership with Microsoft, enable our technical consultants to serve our customers in this aspect. We have standard support methodology to give the best practices and procedures to follow, including: Problem Specification & Resolution,Proactive Checking and Recommendation. The Services Packages support the followings:



SMB

Corporate

Enterprise

  Designed for organizations  with

Less  than 200pcs

Less  than 500pcs

Less  than 1,000pcs





  Service Scope (choice of coverage with Incident Support  or Onsite Support Hour)

  No. of incident Support

5

10

20

  No. of Onsite Support Hours
  (Min. 2 hours per visit)

15

25

50





  Reponse Time

  Phone Support

Within  2 hours

  Onsite Support

Within  1 day

Within  12 hours

Within  4 hours

  Available Time *

9am  to 5pm





  Asset Manahement Services

  IT Asset Inventory Reports
  (for both hardware & software) #

Annual  Report

Half  Year Report

Quarterly  Report





*   

Monday to Friday, except public  holidays – extent support hour can be provided upon request at an additional  charge

#

All customers can obtain the hardware  and software inventory report under the Support Pack Scope.  Additional  or customized reports for Platform Care Asset Management Services can be  provided upon request at an additional charge.



Optional Reports include:
Hard Disk Utilization Report, Software Change Report, Software Licenses Compliance Report and more.